Mon - Fri - 9:30 am - 9 pm
Sat 9:30 am - 6 pm
Sun 11 am - 5 pm
Current Job Postings at Hearing Solutions
Part-time Client Care Coordinator
Closing: September 15, 2017
HEARING SOLUTIONS has been providing Audiology and hearing aid services to the public since 1996. We currently have 25 clinics and thousands of satisfied customers in the Greater Toronto Area because of our professionalism and exceptional devotion to quality customer care.
What we believe: Our mission is to enhance your quality of life by providing the most comprehensive hearing healthcare in a caring and professional environment.
Position Description: We are seeking motivated individual to fill a PART-TIME Client Care Coordinator (CCC) position for our Billings Bridge Mall location in Ottawa .
The CCC reports to the Territory Manager and is responsible for persuading, motivating, and influencing patients to convert inquiries forward into hearing test appointments. CCC's also build relationships with their patients in their community and the ideal candidate is someone who can convey trust, and confidence to our patients with outstanding communication and customer service skills.
Our Team: Our attitude, actions and behaviors have great potential to make patients feel understood, important and comfortable. Each CCC receives regular support and coaching from our highly engaged leadership team to ensure they are maximizing every opportunity to get people in the door, so that you have the opportunity to improve the quality of people's lives.
Minimum 2-3 years in retail and/or medical services environment
Proficiency with Microsoft Office (Excel, Word, Outlook)
Ability to persuade, motivate, and influence patients and convert customer inquiries forward into hearing test appointments
Strong relationship building skills
Proactive customer service approach which includes patience and listening skills
Receptivity and adaptability to change
Accountability and ownership; results oriented
Prioritizing, planning and organization
Multi-tasking with disciplined time management
Analytical; attention to detail; follow through
Ability to work independently and as part of a team
High initiative; creative contributor
Professional written & verbal communication
Benefits: The compensation package includes a salary, bonus opportunities, self-development and training opportunities, opportunities for advancement, health insurance benefits and generous paid time off. If you are looking for an exciting and challenging position with a great work environment, please reference " Ottawa Part-time - 0039" in the subject of your e-mail.
Please note only elected candidates will be contacted.